Privacy policy

OVERVIEW

Civisum Sarl ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit and make a purchase on our website activalabs.shop, or otherwise engage with our services. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy applies to all users of our website, including those who visit the site, make purchases, register for accounts, or interact with our content and services.

 

 

SECTION 1 - INFORMATION WE COLLECT

We collect various types of personal data when you interact with our website, including but not limited to:

  1. Personal Identification Information:
    This may include your name, email address, billing and shipping address, payment information, phone number, and any other information necessary to process your transactions.

  2. Non-Personal Identification Information:
    We may collect non-personal information about how you interact with our website, including your IP address, browser type, device information, browsing history, and other data related to how you navigate our site.

  3. Cookies and Tracking Technologies:
    Our website uses cookies and similar technologies to improve the user experience. This may include tracking user preferences, analyzing web traffic, and personalizing content. You can control cookie settings via your browser.

  4. Payment Information:
    When you make a purchase, we collect payment information such as credit card numbers or other payment method details. All sensitive payment data is encrypted and processed securely through our third-party payment processors.

 

 

SECTION 2 - HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

  1. Order Processing and Fulfillment:
    To process your orders, deliver products, and provide customer service.

  2. Account Management:
    To create, manage, and maintain your user account if you choose to register with us.

  3. Improvement of Our Services:
    To personalize and improve your shopping experience, analyze trends, and assess the effectiveness of our marketing campaigns.

  4. Communication:
    To send you emails, newsletters, or updates about your order, promotions, and special offers. You can opt out of marketing emails at any time.

  5. Legal Compliance:
    To comply with legal obligations, respond to legal requests, or enforce our terms and conditions.

 

 

SECTION 3 - DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal data in the following circumstances:

  1. Third-Party Service Providers:
    We may share your personal data with third-party vendors, service providers, or business partners who assist with our website’s operations, such as payment processors, shipping services, and email marketing platforms. These providers are contractually obligated to handle your data securely and only for the purposes we specify.

  2. Legal Compliance and Protection:
    We may disclose your personal data if required by law, or if we believe it is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to legal processes.

  3. Business Transfers:
    In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you if your personal data is transferred and becomes subject to a different privacy policy.

 

 

SECTION 4 - DATA SECURITY

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

 

 

SECTION 5 - YOUR RIGHTS

Depending on where you reside, you may have certain rights regarding your personal data. These rights may include:

  1. Access and Correction:
    You have the right to access the personal data we hold about you and request corrections if the data is inaccurate or incomplete.

  2. Deletion:
    You have the right to request the deletion of your personal data, subject to certain legal exceptions (e.g., if we need to retain the data for legal or contractual obligations).

  3. Restriction of Processing:
    You have the right to restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of your data or object to its use.

  4. Data Portability:
    You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

  5. Objection:
    You have the right to object to our processing of your personal data for direct marketing purposes or other legitimate interests.

  6. Consent Withdrawal:
    If we process your data based on consent, you can withdraw that consent at any time by contacting us using the information below.

To exercise any of these rights, please contact us at customercare@swissactiva.com. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

 

 

SECTION 6 - DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your personal data is no longer necessary for these purposes, we will securely delete or anonymize it.

 

 

SECTION 7 - INTERNATIONAL DATA TRANSFERS

As a global business, we may transfer your personal data to countries outside your region (including the United States, Canada, and Switzerland), including to our third-party service providers. These countries may not have the same data protection laws as your home country. When transferring your personal data, we take appropriate safeguards to ensure it is protected according to applicable legal standards.

 

 

SECTION 8 - CHILDREN'S PRIVACY

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal data from children under 18. If we learn that we have collected personal data from a child under 18, we will take steps to delete that information as soon as possible.

 

 

SECTION 9 - COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to remember your preferences, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings. For more details on how we use cookies, please refer to our Cookie Policy.

 

 

SECTION 10 - THIRD-PARTY LINKS

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites before providing your personal data.

 

 

SECTION 11 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

 

 

SECTION 12 - CONTACT US

If you have any questions about this Privacy Policy or wish to exercise any of your rights regarding your personal data, please contact us at:

Email: customercare@activalabs.shop